FAQ

    General

    Who runs Tryst?
    A sex work and technologist run social enterprise called Assembly Four created and runs Tryst. You can find out a little bit about the three founders Eliza, chendo and Lola by clicking the links :) You may know of them from their first project, Switter.

    Are the providers on Tryst verified?
    In order to have an ad which is live on Tryst, workers must submit photo verification. We use this in combination with a handful of other methods to ensure that the person pictured in the advertisement is real and matches the photos. Of course, like any site offering verified profiles, there is no way for this to be 100% however it does drastically reduce the likelihood of the person being fake. Client side due diligence is always encouraged. We have put together a number of articles in our client guide, to help ensure that clients have the best possible experience on Tryst.

    How does Tryst give back to the community?
    Assembly Four has ties to both the sex industry and the tech world which has allowed for the creation of a unique product that cares for workers in much more explicit ways than other advertising platforms. In the vast majority of cases, sex workers' interests are not being put first by these other platforms. Workers are exploited and put in harms way by platforms that do not have the entrenched security and value system that Tryst.link has built. We try our best to give back where we can by supporting organisations based in harm reduction, sex work, and education. Since the beginning of 2020, and despite COVID-19, we have been able to help financially and technically support over 20 organisations.

    What happened to the Hardship Program?
    We initially set out to provider a hardship program which would allow workers access to free advertising in a time of crisis. After much thought and deliberation, we decided rather than allowing a limited number of users to have free access, we would simply build Tryst in a way which allows anyone to have free access and the potential to be booked. We have found that this has given more people in need access to the platform without acting as gatekeepers.

    Can I see your site policies?
    Sure! The list below links you to each of the policies you need to agree to when using Tryst.link.

    Profile

    I've just signed up, how long will it take for my profile to be online?
    We aim to review profile and photo submissions within 3 business days.

    I can't find my profile?
    If your profile has been approved and you have received an email from us, congratulations! Your profile is now live on Tryst. If you're scrolling through and can't find your profile anywhere there are a few things you may want to check.
    • Your profile meets the minimum requirements, including at least 3 approved photos.
    • You are searching in the correct location, you will only appear in your home location and in locations you are travelling to if it is within 30 days of an active tour.
    • Your "caters to" is filled out with the correct genders, you won't show up in search results at all if you haven't filled out this section of your profile.
    If you still can't find your profile, please send us an email via the support field on your dashboard and we can take a look into this further.

    My profile hasn't been approved or verified. Help!
    If your profile is still pending and it has been over 3 business days this will likely be because we are waiting on verification information. After your profile has been submitted, we will email you via the email in your profile. Please make sure you check this email as well as your spam to ensure you haven't missed anything. If nothing has been sent through, please send us an email via hello@tryst.link and we will get this approved for you :D

    Please also make sure you have met the minimum requirements before submitting your profile. Your profile will not be approved without about text or at least 3 photos which meet our photo guidelines.

    Will you promote me on social media?
    We believe that social media is a fantastic way to show clients who you really are. Promotion across our social platforms is optional however if you do choose so you will be promoted across the Tryst Switter and Twitter accounts.

    I don't want my profile on Tryst anymore. Is there a way to delete it?
    If you'd like your profile to be deleted, please shoot us an email or contact us via the contact form and we will have this removed.

    I messaged you on Twitter or Switter and no one has replied!
    We do not monitor our Twitter/Switter DM's as we are still a small team who prefer to manage all support tickets via the one channel. The support team are available Monday-Friday 10am-6pm AEST via hello@tryst.link and should reply within 3 business days.

    How do I increase my exposure on Tryst?
    Tryst works a little differently to most other ad platforms in that you don't have to fight for the top spot on the homepage to get exposure, nor do you have to pay for expensive bumps. If you'd like to know how to increase your exposure please check out a few of our blog articles where we talk about all things Tryst or check out this article on our support centre.

    Photos and Videos

    Can I use images which aren't of me but look like me?
    No. All images uploaded to your profile on Tryst absolutely must be of you and you must have the rights to use those images.

    Do you have Image requirements?
    Yes. Whilst your images don't need to professionally taken they do need to be of high quality.

    Please ensure your photos are:
    • High resolution and that images are not blurry, too small etc.
    • Have no watermarks this includes watermarks by the photographer trying to advertise their business.
    • Have no contact or other text on them. There is space for this on your profile
    Check out the full photo guidelines on our support centre.

    Can I add videos?
    Not at the moment, but stay tuned, this is a feature we are planning to bring to Tryst.

    Payments

    How do I know when my trial is up and how do I pay?
    We will send you an email when your free trial is about to run out. From there you can choose to stay on lite (free) or upgrade to one of our other plans with access to more features and exposure.

    Features

    Will there be more features added to Tryst?
    Absolutely! We have an array of ideas up our sleeve we are working on bringing to the platform.

    Can I suggest a new feature?
    Of course! We strongly encourage feedback from current workers and clients using Tryst. This ensures that we are building what you want and need and not just what we think you want and need. If you have any ideas of features you'd like to see on Tryst or feedback regarding your experience we would love to hear from you. Feel free to email us at any point via hello@tryst.link.

    Still have a question?

    We've popped together an extensive support centre to answer all your Tryst.link related questions. We also have a dedicated local support team who can help you out via the ask for help button in the knowledge base.


    Last updated: 2020-09-17